Installer Qualification (IQ) Program from NCTI

The IQ Program is designed to measure skills and identify knowledge gaps of contract installers through a proctored assessment exam and/or course. The program provides assurance to contract agencies and MSOs that the individuals providing services on their behalf are delivering an exceptional customer experience.

Benefits For:

MSOs: Contracting Agencies: Installers:

Courses Available:

Quick Start Installer (QSI)

QSI provides the fundamental knowledge to install both basic and advanced video products, high-speed data and telephony. Technicians will rapidly develop the foundational skills needed to increase their productivity, decrease their repeat trouble calls and improve their on-time guarantee. Delivered in an interactive format, QSI presents the necessary knowledge on triple play services as well as providing fundamental knowledge on Wi-Fi and MoCA. Estimated time to complete: 20 hours

** The above-referenced QSI course incorporates content from NCTI’s IP Voice and HSDI courses

Installing SMB Telecom Service

Installing SMB Telecom Service provides an interactive training program and features rich video content with actual installers performing real installations and interacting with real customers. Installers and technicians have the opportunity to learn from their peers in a language they understand. The course provides training in IP Voice technology and installation processes as well as critical information about how to work in a business environment as opposed to residential. Estimated time to complete: 12 hours

Instructions for Installers

Exam enrollment process:
  1. Set up your account and register for your assessment by clicking here.
  2. Within 24 business hours, you will receive a registration confirmation which will include instructions on how to schedule your assessment.
  3. Take the exam at your designated proctored location.
    • To become certified you will need to pass the proctored assessment with a score of 70% or higher.
  4. If you score 69% or below on the first assessment, you may register a second and final time for the applicable fee.
  5. Take the exam at your designated proctored location.
    • To become certified you will need to pass the proctored exam with a score of 70% or higher.
    • If you score 69% or below on the second assessment attempt, you will be required to enroll into the applicable NCTI course (if you desire to pursue certification). You may register for the course by clicking here
Course enrollment process:
  1. Register for the course by clicking here.
  2. Within 24 business hours, you will receive a registration confirmation which will include instructions on how to access your course.
  3. Within 24 hours of completing the course, you must call NCTI Customer Care at 866-575-7206 and request an email invitation to schedule your proctored assessment. The email will provide instructions on how to schedule your final exam at your designated proctored location. You will have 90 days from receipt of this confirmation to take the exam.
    • To become certified you will need to pass the proctored exam with a score of 70% or higher.
  4. If you score 69% or below on the first assessment, you may register a second and final time for the applicable fee (you must call NCTI Customer Care at 866.575-7206 to request).
  5. A score of 69% or below on the second assessment attempt will require re-enrollment into the course.
    • To become certified you will need to pass the proctored exam with a score of 70% or higher.